Payment & Security Policy
Our shopping cart and registration pages are SSL encrypted for your personal information security.
We accept VISA / MASTERCARD / AMEX
Every item purchased plants one tree with American Forests Organization (Amfor.org)
*Free USPS shipping on orders over $100! (free shipping in the continental USA only)
Return and Exchange Policy.
If you are not satisfied with your jewelry purchase, you may either return it (shipping not included in refund) or exchange it for online credit within 30 days of your purchase. In order to return or exchange, you must obtain an RA number from our Customer Service Ambassadors, 212-645-6890.
All online store credits expire 30 days from issue date. Exchanges do not include shipping costs.
To exchange, just send US $8.95 for postage (US $30.00 for overseas addresses) with the indication of what you want in exchange.
For returns or exchanges, call for an RA number 212-645-6890 prior to shipping back. We will not accept any returns or exchanes without an RA number.
1. Write RA number on outside of package
2 . Include a copy of your receipt so you can be reimbursed properly
3 Include item you are returning, boxed to:
Tina Tang Studio
150 Newark Ave Suite 2R
Jersey City, NJ 07302
Free USPS shipping on continental US orders over $100!
All orders will be shipped within 3 days of your order unless we contact you otherwise. We ship via UPS or USPS Delivery Confirmation.
Custom orders (custom lengths or any other special order) may take up to 3 weeks to create. We wrap, box and ship USPS Delivery Confirmation or UPS Ground. UPS will only deliver to a street address and not a PO Box. We reserve the right to use either carrier, USPS Delivery Confirmation or UPS.
All UPS Next Day Orders will be shipped out by the day after we receive the order unless we notify you otherwise.
All orders received on Saturday or Sunday will be shipped out on Monday, unless there is a holiday in which UPS or USPS is closed.
For all continental US orders under 2 pounds, shipping/handling is $8.95 per address (not including insurance).
We do NOT sell or rent your information to any other company.
Custom and Special orders:
We enjoy custom requests. If you have a special need, please do not hesitate to contact us in the studio, 212-645-6890.
We strive to describe, image, and represent each piece offered in an accurate manner. Be aware that due to variations in monitors and how different browsers and systems handle data, the color of a piece can only be approximated. No two items are exactly the same and sometime the sterling silver Bali beads used may vary. If you desire your style to look exactly like that in the online catalog, please tell us at the time of the order.
Tina Tang Studio LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tina Tang Studio LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 1, 2010.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Copyrights and Trademarks
All graphics, text, designs, content and site structure provided on the Website are owned by or licensed to TINA TANG STUDIO LLC, and are protected by United States and international copyright laws. The content may not be reproduced, transmitted or distributed without TINA TANGSTUDIO LLC’s prior written consent. All trademarks, service marks, trade names, logos and graphics identifying TINA TANG STUDIO LLC and TINATANG STUDIO LLC’s services (the "Marks") are owned by or licensed to TINA TANG STUDIO LLC. The Marks or content shall not be used withoutTINA TANG STUDIO LLC’s prior written consent and is prohibited.